I was recently interviewed about storytelling for Turnstone’s ‘Founder Focus’ series (Turnstone is part of the Steelcase Inc. family of brands). You can read the full interview here, in the meantime, here are some highlights:
- Why is storytelling important? How is it different than a mission statement? A mission statement can feel detached from reality – like something a management team devise behind closed doors in a boardroom one Friday and then reveal to the organisation on a Monday morning. Storytelling holds a mirror up across the entire organisation, it’s human, it’s real. Stories can bring an organisation to life.
- What are the elements of good corporate storytelling? Let’s be clear. This is not about creating works of fiction. It’s not about the Disneyfication of a business’s purpose—it’s about holding up that mirror. When I work with client businesses I often spot a disconnect between what a business says it is and what it really is. I’ve found that crafting an authentic story can help bridge that gap; and also cut through the crap.
- Can it be “too late” to craft the corporate story? It’s never too late. Last year I’ve worked with clients from an early-stage entrepreneur just shaping his idea, through to a 200-year old organisation. Often more established businesses recognise they need to update their story, or craft a new one, to make sure it is ‘fit for purpose’.
- Why is storytelling an essential tool within organisations? A client of mine headed up a strong team within an established organisation. But he told me he felt like he was standing on the bridge of a ship not sure where he was headed. I worked with him to extract and capture the story so he could tell the team where they were going.
- How does it help employee engagement? A corporate story is like a magnet that pulls people together in one direction. It’s also a lifebelt for times of uncertainty—like when you hit stormy waters. A story rallies people around a common purpose so they feel like they are part of something.
- How do you tell a story that is changing, i.e. an industry in transition or startup that is pivoting? You update the story. The origin story (why you started) doesn’t change, but your future story (where you’re headed) might. Organisations change, but often they don’t update their stories. They tell the old story that’s not relevant anymore. There’s a disconnect. Standing back to capture and craft the real story is a great way to bridge that disconnect.
- What are the ways to capture a company’s story? Make a commitment to storytelling. You need a storyteller, whether that’s an outsider or an in-house resource. Someone whose job is to be curious, to ask questions, to look under the sofa and behind the curtains and share what they see.
- As an advisor to businesses on how to tell their story, your focus is on people, not products. Why? Storytelling is about leveraging emotions. It’s human. I’m not interested in products and services, I’m interested in how your business changes the lives of its customers. The same applies to your audience.
- What are your 3 top tips for business leaders on storytelling? First, make sure that the story you are telling your organisation fires YOU up. Because if it doesn’t get your fist-pumped, how on earth do you expect it to inspire others? Second, make your story simple. Don’t reach for the dictionary just because you’re telling a story in a business context. Speak in the same way you’d speak to your friends or family. Third, keep it human. Your story should be about people, not products. If you want to change hearts and minds, make sure your audience can relate with the people in your story.
Thanks to Kelly Hoey for asking me to be part of this interview series.
If you want to hire me to help tell your story or you need advice around storytelling in organisations, email firstname.lastname@example.org and we can set up a call to discuss.